Returns and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you want to make a request for return or refund, or If you are unsatisfied with your order please contact our support at firstname.lastname@example.org
Start a return
You can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Customers will be responsible for paying return shipping costs. After your return is shipped it may take 7 - 20 business days for the package to be received and the review/inspection to be completed. Please allow 3 - 5 business days for your refund to be processed. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at firstname.lastname@example.org
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
You can also contact us by sending a message on our Contact Us page.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Returns and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please allow 3 - 5 business days for your return to be processed. Once your replacement order is processed you will also receive a tracking number for updates. After your order is processed your package will be delivered within 7 - 20 business days.
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 3 - 5 business days for your refund to be processed. Please remember it can take some time for your bank or credit card company to process and post the refund as well.