FAQ

See our shipping, refunds and terms of service pages for additional details.

 Product FAQ

Can you provide a list of the compatible devices the charger works with?
Sure. See below and we update it as we get user feedback to make sure the list is current:
          Support for Apple Devices include:
  • New - Iphone 14, Iphone 14 PLUS, Iphone 14 PRO, Iphone 14 PRO MAX 
  • iPhone 8, X, XS, XR, 11, 11 PRO, SE 2020, 12, 12 mini, 12PRO, 12 PRO Max 13, 13 mini, 13 PRO, 13 PRO Max
  • Apple Watch Gen 1, 2, 3, 4, 5, 6, 7 
  • Qi-enabled generation of AirPods 1, 2, 3 and PRO

          Support for Samsung Devices include:

  • Galaxy Z Flip, Z Fold / S21 / S21+ / S21 Ultra, S20/S20+/S20 Ultra S10/10+/10e, S9/S9+, S8/S8+, S6/S7, S6/7 Edge, Note 5/8/9/10/20
  • Galaxy Watch 1, Active 2 and later
  • Galaxy Buds 1, +, live, and later 

          Support for Other Devices include:

  • Sony: Xperia 1 II, 10 II, XZ3, XZ2 Premium, Xperia XZ2
  • LG: Velvet, G8 ThinQ, G7 ThinQ, V30, G6
  • OnePlus: 8 Pro
  • Huawei: P40 Pro+, P40 Pro, Mate 30 Pro, P30 Pro, Mate 20 Pro
  • Google: Pixel 5 XL , Pixel 5, Pixel 4 XL, Pixel 4, Pixel 3 XL, Pixel 3
  • Nexus: Nexus 6, Nexus 5

 

Does the shipped package include the power adapter?

No it does not. The package you will receive includes the following;

  • Charger
  • USB Cable
  • Manual
For the best charging experience a QC 3.0 9V/2A power adapter should be used. Use an existing one that you already own or use the option to purchase available at checkout.
Adapter needed
 
Do wireless chargers stop charging when full?

When the battery hits 100%, charging stops, but your phone is still running. After a short while, the battery will lose some power, and will draw in current from the wireless charging station until it's fully charged again.

Is it OK to leave a phone on the wireless charger overnight?

The wireless charging pads will safely trickle charge your phone battery to keep it fully charged at all times, so it's perfectly safe to leave it on the charging pad or mat overnight or for an extended period of time.

Can cheap wireless chargers damage my phone?

Purchasing poor quality wireless charging pads can damage the phone or its battery. Chances of your smartphone getting damaged are high if you use a low-quality wireless charger. Purchase only quality tried and tested wireless charging products.

Will the Wireless Charging work on all device?

Wireless charging only works on Qi-Enabled Wireless devices. Not all phones, watches and air buds are Qi-Enabled, so please check to ensure they are compliant prior to charging. (Apple Watch Version Shown Below)
Charger compatibility
 
Will the same charging pad work for both the Apple Watch and Galaxy Watch? 

Unfortunately, no.  The Apple Watch charger uses Apple MFi  which is necessary to create the electronic handshake with a tiny authentication chip in a watch. Thus it only works with works with the Apple Watch (all series). It won't charge an Android-based watch and vice versa for the Galaxy Watch charger.

Can you charge all earphones or airpods wirelessly?

Unfortunately no. The earphone or airpod case must be Qi-Enabled for wireless charging. Please ensure that you check the manufacturers listing to ensure that the charging case is Qi-Enabled for wireless charging. Some charging cases have a red indicator light on the front that lets you know it can be charged wirelessly.  See example below:  

Diagram

 

On checkout, will the price of my purchases be processed in my local currency?

All purchases are processed in United States Dollars (USD). The price shown in the local currency is used to show the equivalent value but the order is processed in US$ by the payment gateway.

 

Can you share how to contact your team?

Email us at either sales@xpresscharger.com or info@xpresscharger.com  or call (307)2010909.  You can also go to our Contact Us page or use Shopify Inbox to connect with us.